We want you to be treated fairly. Here is how refunds work.
If you contact us before your letter has been printed, usually the same business day as your order, we will cancel the mailing and refund your order in full.
Once your letter has been printed and handed to the postal service, we have paid for printing and Certified Mail on your behalf, so we cannot offer a refund. This applies whether or not your landlord responds or returns your deposit.
If your letter is not mailed because of an error on our side, or if the letter we mail does not match the information you provided, we will mail a corrected letter at no cost or refund your order in full, whichever you prefer.
If a letter is returned or cannot be delivered because an address you provided was incorrect, we cannot refund the order. Contact us and we will mail a corrected letter for $15.
Email support@depositrescuekit.com with your order reference, which appears in your confirmation email. We reply within 1 to 2 business days. Approved refunds are returned to your original payment method.